Guest App · City Guide · Cash Back · Back-office
Your guests' digital
experience,before, during and
after the stay.
Guest App, City Guide, Cash Back, hotel back-office: Ostelo supports your guests at every step of the stay — and connects your hotel to its entire territory.
30-min demo · No commitment · Reply within 24 h
Coming soon: the logos of our hotels & partners
Before · During · After
An experience that begins long before arrival
Ostelo supports your guests at every step of their stay, from preparing the stay to their return.
Prepare their arrival
Build the bond even before check-in and give your guests everything they need to calmly prepare their stay.
- Pre-arrival information
- Hotel services
- Tips & recommendations
- Stay preparation
Simplify their day-to-day
From a simple QR code, your guests instantly find their hotel and everything there is to discover around them.
- Hotel services & information
- In-room requests & services
- City Guide & local gems
- Local activities & experiences
Keep the bond
The experience continues after departure thanks to tools designed to extend the memory and encourage return.
- Travel journal
- Cash Back & benefits
- Memories & recommendations
- Loyalty
The Guest App
The whole experience, in an app that needs no download
A fluid, intuitive experience, 100% personalised to your property and multilingual.
Hotel services
Spa, dining, concierge: your services front and centre.
Info & documents
Hours, house rules, practical information, always up to date.
Integrated City Guide
The best addresses around the hotel.
Online check-in
A smoother arrival, even before the lobby.
Room service & orders
Orders and requests in a few gestures.
Reviews & recommendations
Guest feedback, at the right moment.
Services & information
Your entire hotel, within reach
Centralise your property's essential information and make it accessible to your guests, anytime, from their Guest App.
Something changed? Update it once. Your guests immediately have the right information — no printing, no documents to replace.
City Guide
The hotel becomes the gateway to its destination
Your guests discover the best around you — and your territory becomes part of the stay experience.
Partners & Cash Back
Turn every stay into a new booking
Your guests are rewarded after their stay and can use their Cash Back to book again at partner hotels. A simple mechanism to build guest loyalty and bring them back.
They book their stay
Your guest stays at your property.
They receive their Cash Back
After their stay, part of their booking is returned to them as Cash Back.
They book again
They use their Cash Back for a future stay at one of the partner hotels.
Hotel back-office
Manage your guest experience with ease
From your management space, update your content, services and recommendations in a few clicks. Your changes are instantly available to your guests.
Welcome booklet
Manage your content, photos and information with full autonomy.
Services, hours & amenities
Update your services and information at any time.
City Guide & local gems
Select and promote the addresses you want to recommend.
Instant broadcasting
A change? Your guests immediately see the new information.
Documents & information
Centralise house rules, useful documents and practical information.
Performance tracking
Identify the content and services that generate the most interest.
A guest experience on the client side. A management interface on the hotel side.
ostelo.
Dashboard
Hôtel Demeure Saint-Martin
Requests — last 7 days
Post-stay
Your guests' travel journal
Extend the experience well beyond check-out. Ostelo lets your guests keep their memories, discoveries and your recommendations in a space that stays associated with your property.
Your hotel thus remains present in their experience, even after their departure.
Build loyalty, promote your recommendations and stay present long after their departure.
Hotel benefits
A richer experience for your guests. More value for your hotel.
Enriched guest experience
Support your guests before, during and after their stay.
Time saved every day
Centralise information and reduce recurring requests.
Services better showcased
Present your services at the right moment, directly from the Guest App.
New revenue opportunities
Promote your services, orders and partner offers.
A relationship that continues
Keep the bond after the stay and encourage your guests to return.
Your territory in the spotlight
Let guests discover the best addresses and experiences around your property.
The Ostelo ecosystem
One ecosystem connecting hotel, guest and territory
Hotel
- Hotel back-office
- Services & information
- Guest experience
- Performance
Guest
- No-download Guest App
- Instant QR code access
- Before, during & after the stay
- Personalised experience
Territory
- Local City Guide
- Local gems & activities
- Local partners
- Heritage & know-how
The bond continues after the stay
Groups, works councils & business clientele
Dedicated offers and commercial operations for groups, works councils and business travellers.
Discover what Ostelo can bring to your property
Let's spend 30 minutes on your property, your needs and your territory. See concretely how Ostelo can fit into your guest experience.
